Effective date: [28/06/2023].
Returns
- All Sale: Our platform aims to present precise and comprehensive descriptions of our products. Nonetheless, it is important to acknowledge that natural crystals and gemstones inherently exhibit differences in color, size, shape, and overall appearance. As a result, the actual product you receive may slightly vary from the images showcased on our platform. Please be aware that we do not accept refunds or returns solely based on these variations.
- Product descriptions: We kindly advise you to make your selections thoughtfully, as we do not facilitate returns or exchanges for purchases made due to a change of mind. However, if you encounter a faulty product, you may be eligible for an exchange within 30 days from the item’s arrival.
- Damaged or Defective Products: In the rare occurrence of receiving a damaged or defective product, we kindly request you to reach out to our customer support within 30 days of receiving your order. We will carefully evaluate each situation individually and may, at our discretion, provide a replacement or store credit as a resolution.
- Shipping Errors: In the event of a shipping error or if we have made a mistake in processing your order, or if you happen to receive the incorrect product, we kindly request you to reach out to our customer support within 30 days of receiving your order. We will promptly address the issue by either providing the correct product or facilitating a return or exchange, based on the specific circumstances.
Shipping
Please allow a processing time of 1-3 business days for your order to be prepared.
For shipping within Australia, we offer a flat rate option, and orders over $75 qualify for free parcel post shipping nationwide.
Here are the shipping options available:
- Domestic (Australia): Free on orders over $75AUD
- Parcel Post: $12 – Estimated delivery time of 2-8 business days
- Express Post: $15 – Estimated delivery time of 1-4 business days
Please note that selecting Express shipping does not expedite the order processing time; it solely pertains to the shipping duration once the goods are dispatched by Australia Post.
We highly recommend thoroughly reviewing the product details, dimensions, and specifications before completing your purchase. If you have any questions or concerns, our customer support team is available to assist you prior to finalizing your order.
By proceeding with your purchase, you acknowledge that you have read, understood, and accepted our return policy.
If you have any questions or need further clarification, please contact us at urthcrystalsptyltd@gmail.com
This Shiping and Returns was last updated on [28/06/2023].